Who we are
Kobalt Power Tools® is the operator of kobaltpower.tools. Our workshop and support desk are at 1000 Lowes Blvd, Mooresville, NC 28117, United States. You can reach us at customercare@lowes.com or 1-888-3KOBALT. Kobalt Power Tools is a brand of Lowe's Companies, Inc., which supports the operation of this site.
What we collect
We collect the details you give us when you place an order or contact support: name, email address, phone number, shipping address, order details, and the content of your message. We also collect basic technical data such as browser type, device type, and the pages you visit.
How we use it
We use your information to process orders, arrange shipping, answer support questions, handle warranty claims, prevent fraud, and keep the site working. We also use aggregated site data to understand which pages are useful and which ones need work.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to certain processing. Send the request to customercare@lowes.com and we will verify your identity before acting.
Retention
We keep order records for as long as tax and warranty rules require. Support messages are kept for three years so we can pick up a case where it left off. Analytics data is kept in aggregate form.
Security
We use encryption in transit, access controls, and routine reviews to protect the information we hold. No system is perfect. If we become aware of a breach that affects your data, we will notify you as required by law.
Children
This site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has sent us data, contact us and we will remove it.
Changes and contact
We may update this policy when our practices change. The date at the top shows the current version. Questions about privacy can go to customercare@lowes.com or 1-888-3KOBALT.